Support

Last updated September 10, 2026

If something is broken, confusing, or just wrong, tell us. Email support@qirai.tech.

Common questions

I lost my progress

Progress is stored on your device. It reaches our servers only if you turned on cloud saves, or bought gems — buying turns cloud saves on. With cloud saves off there is nothing on our side to restore, and we cannot recover a save we never held.

With cloud saves on, the account is anonymous and belongs to the installation unless you attached an Apple or Google account to it in Settings. Attaching one is what carries a save to a new phone, or through a reinstall.

If your progress has gone, email us with your device, roughly when you last played, and — if you have it — the identifier shown at the bottom of Settings, and we will see what we can find.

I paid for gems and did not get them

Purchases are granted by our servers after the store confirms them, and each transaction is recorded so it can only pay out once. If a purchase completed and the gems have not appeared, reopen the app while online — unfinished purchases are offered again by the store and completed automatically.

If they still have not arrived, email support@qirai.tech with the store receipt or order number. Refunds are handled by Apple and Google, not by us: see the purchase terms.

Can I turn the music off?

Yes. Settings → Sound has a separate switch and volume for music and for sound effects, and both are remembered. Nothing in the game needs sound to be understood: every effect is feedback for something already visible on the board.

A room seems impossible

Every room is verified solvable by an automated solver that plays by exactly the same rules the game does, so it can be done — but if a room seems unfair rather than merely hard, we want to hear about it. Tell us the room number.

How do I delete my data?

See Delete my data.

Reporting a security issue

Email privacy@qirai.tech with the details. Please give us a reasonable chance to fix it before publishing.