Support
If something is broken, confusing, or just wrong, tell us. Email support@qirai.tech.
To help us fix it faster, include your device and OS version, the app version (Settings, bottom of the screen), and the room number if it happened in a room.
Common questions
I lost my progress
Progress is stored on your device and, when you are online, backed up to our servers against an anonymous account created automatically on first launch. That account is tied to the app installation. Deleting and reinstalling the app, or moving to a new device, does not currently carry it over — there is no sign-in yet. If your progress has gone, email us with your device and roughly when you last played and we will see what we can find.
I paid for gems and did not get them
Purchases are granted by our servers after the store confirms them, and each transaction is recorded so it can only pay out once. If a purchase completed and the gems have not appeared, reopen the app while online — unfinished purchases are offered again by the store and completed automatically.
If they still have not arrived, email support@qirai.tech with the store receipt or order number. Refunds are handled by Apple and Google, not by us: see the purchase terms.
Is there sound?
Not yet. The sound settings work and are saved, but the game currently ships no music or sound effects. This is on the list.
A room seems impossible
Every room is verified solvable by an automated solver that plays by exactly the same rules the game does, so it can be done — but if a room seems unfair rather than merely hard, we want to hear about it. Tell us the room number.
How do I delete my data?
See Delete my data.
Reporting a security issue
Email privacy@qirai.tech with the details. Please give us a reasonable chance to fix it before publishing.